Build for android is not working

I am a fanboy of c3 but I have worked with lots of software packages. They all have problems, but at least here you can get hold of the people who actually write the code. They may not be able to fix everything here, but at least you know they know you exist.

If someone tells me what to click I will try to do this build with my current game to see if it works for me.

yours

winkr7

To be honest, I feel that Playtronic has given almost all the info they can - They've done tests suggested to them such as packet test, build on different devices and different internet connection, etc. But, it is also true that, well, what can Scirra even suggest at this point? Unless the build server stores logs for each job, then maybe there could be a clue there, but if the logs say "disconnected, reconnected, disconnected, reconnected", then we will not be any further along. Unless the logs were clear that the build server ended the connection, or the user's device ended the connection?

At least there is the alternative method of using local cordova build, e.g. If someone had a deadline and then this issue began happening, it's great that there is an alternative, even if not preferred.

I have only a few more ideas or tests to try, but may need to DM you - I googled your username but couldn't see any relevant website or socials. Are you happy to post your discord, email, or any social links, or point me to somewhere so that I can message you?

> I've provided tons of details here. Browsers, operating system, versions, hardware, connection, videos with the problem happening... I reported everything in detail, but the developers refuse to investigate.

They could try to reproduce your problem using similar build conditions. I did everything you show in the video and it works perfectly fine for me, and it will work for them. So how do they investigate if there are no obvious steps to reproduce the issue? If you could find a set of conditions under which you are able to at least build an empty project and report it on their github in detail - they would have something to investigate.

I'd suggest trying to build using a VPN. Since it happens with both WiFi and 4G, maybe there's a problem connecting to server from your location?

I already tried that and it didn't work. I don't believe it's a problem with the connection, my projects are sent correctly to the server, but during construction the connection is lost repeatedly, only this step fails.

I suspect there's something in the root structure of the project that the server doesn't know how to work with and so it fails, maybe something to do with the language... I don't know.

To be honest, I feel that Playtronic has given almost all the info they can - They've done tests suggested to them such as packet test, build on different devices and different internet connection, etc. But, it is also true that, well, what can Scirra even suggest at this point? Unless the build server stores logs for each job, then maybe there could be a clue there, but if the logs say "disconnected, reconnected, disconnected, reconnected", then we will not be any further along. Unless the logs were clear that the build server ended the connection, or the user's device ended the connection?

At least there is the alternative method of using local cordova build, e.g. If someone had a deadline and then this issue began happening, it's great that there is an alternative, even if not preferred.

I have only a few more ideas or tests to try, but may need to DM you - I googled your username but couldn't see any relevant website or socials. Are you happy to post your discord, email, or any social links, or point me to somewhere so that I can message you?

Exactly. Identifying who is terminating the connection would be a giant step towards a solution. I would just like this to be investigated, other people possibly experience this error but don't care because there are alternatives to building, other people just abandon Construct 3 because they can't build and look for other game engines that do this. If there is a fault it cannot be ignored without at least identifying whose fault it is.

Why is the blame on my side? What am I doing? I'm just being guilty without proof.

Jase00, thanks for trying to help me.

My email is playtronicccg@usa.com

I suspect there's something in the root structure of the project that the server doesn't know how to work with and so it fails, maybe something to do with the language... I don't know.

But you claimed you got the same error with a totally blank new project?

Have you tried a blank project in incognito mode in the latest beta?

Do you get any actual error in the console? OR get any failed connection to any domain or asset in the network tab during a build?

I just live tried a blank project the Android export.

Specs:

The latest version of Windows 10 64-bit

Intel Core i7-3770

Nvidia GeForce 1050ti

32GB RAM

The latest version of Google Chrome

Really fast Internet (idk if pertinent, lol)

I have no problems on my side for a blank project as my first-ever export on Android tho.

This is maybe weird to ask, but did you try to clean your browser from temporary data, cache, cookies, etc?

In fact, some cache data can possibly cause interference with websites and browser-based apps.

I say this neutrally.

Hi,

I'm dealing with the same thing.

Ashley They released a new version of Cordova last week (update of Cordova fetch and Cordova create), so maybe you can try to update the build server.

I highly doubt it will "solve" any issues for the few ones that experience such. But it can be good anyway..

If the build server itself was causing the disconnects, it would probably be happening to everyone. But it's not.

Unfortunately we can't be sure from this information what the problem is. But it may be a problem with the Internet connection in your area. If that's the case then I'm afraid it's unreasonable to ask us to investigate or fix the problem. It's simply out of our control and it's impossible for us to help, no matter how much anyone insists we deal with it.

I would instead suggest that the next best place to go to for help would be your ISP. If there is indeed a problem with the network in your area, they may be able to identify what's going on, and if the issue is with their network they would be the ones who can resolve it.

Ashley Obviously you didn't bother to read what I wrote, because it's easier and more convenient to blame the customer.

I tested 3 different connections, wifi and 4G.

After 40 days the problem still persists.

I'm moving away from Construct 3, I'm using another game engine that imports C3P files and exports to APK.

I'm sad because I liked Construct, but the support is terrible.

I just live tried a blank project the Android export.

Specs:

The latest version of Windows 10 64-bit

Intel Core i7-3770

Nvidia GeForce 1050ti

32GB RAM

The latest version of Google Chrome

Really fast Internet (idk if pertinent, lol)

I have no problems on my side for a blank project as my first-ever export on Android tho.

It's not this type of export that I'm trying to do.

I just tried again, and it's still working fine for me. It's been several weeks now and it's been working fine for everyone else. I'm afraid I simply cannot explain what is happening but it sounds like an issue your end. The Internet is extremely complicated and there are lots of non-obvious ways it can fail that will only affect certain users, ISPs or regions. If that is indeed the case, which I think it is, there's no use constantly complaining to us, as it's impossible for us to do anything about it. Did you try contacting your ISP? Have they responded?

> If the build server itself was causing the disconnects, it would probably be happening to everyone. But it's not.

>

> Unfortunately we can't be sure from this information what the problem is. But it may be a problem with the Internet connection in your area. If that's the case then I'm afraid it's unreasonable to ask us to investigate or fix the problem. It's simply out of our control and it's impossible for us to help, no matter how much anyone insists we deal with it.

>

> I would instead suggest that the next best place to go to for help would be your ISP. If there is indeed a problem with the network in your area, they may be able to identify what's going on, and if the issue is with their network they would be the ones who can resolve it.

Ashley Obviously you didn't bother to read what I wrote, because it's easier and more convenient to blame the customer.

I tested 3 different connections, wifi and 4G.

After 40 days the problem still persists.

I'm moving away from Construct 3, I'm using another game engine that imports C3P files and exports to APK.

I'm sad because I liked Construct, but the support is terrible.

I have been following your posts & felt bad about the situation but please don't mind but such issues are client-side & tough to be solved by server-side

1.) Can you change your device if possible? If project is light weight then you can even do it in mobile

2.) My email id is developerscascade0cyo@gmail.com. Can you send a stripped down version so that I can give a try to your file?

3.) If your APK generation rate is low then you may contact construct 3 developers through email id. They are great people & may compile it for you & send back the file

4.) Rather than moving away from Construct 3 to another game engine, try compiling it manually through Cordova. I know that official documentation is not great but in 40 days I bet you would had figured out how to do it

5.) Try using VPN & put different country location

6.) It may sound terrible but can you do a clean reinstall of windows (by looking at your screenshots it is not connecting to server & it may have connections with network plugins/cache etc).