There is a very substantial number of non english speaking users too, some who can barely string a complete sentence in english, but are asking for help in complex areas of design which requires complex answers.
You offer a solution that isn't quite what they wanted, and they get angry, you pass over the thread and they feel abandoned, it is a tough situation without any real solution.
Either way, I am glad that Tom is putting some solid thought into these things for the new website, I certainly can't wait to see that aspect of Scirras development.