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> > That's why I suggest that - if you want issues fixed quickly, going direct is the fastest way.
> >
> I understand your point, but there are the cases where those companies wouldn't take our reports as serious as yours.
>
Good developers respect a good bug report regardless of where it comes from. The important thing is the report is clear and identifies a real problem.
That's true. But not every company consists of good developers. Also not everyone has the resources to respond to every bug report users file. But if a report came from another company (representing more users at once) it could weight more.