tapestry
Would you be able to share links to those other cases of developers encountering the problem?
Looking at my Chrom history this is the last ones I visited:
A lot of them seems to believe is the Canvas issue but For me, I think it's Canvas + some Memory issue because I turned it off and still crashes, though it fixes the problem with invisible objects.
https://developer.apple.com/forums/thread/689071
https://developer.apple.com/forums/thread/684843?answerId=684348022#684348022
https://developer.apple.com/forums/thread/690924
https://developer.apple.com/forums/thread/690924
https://bugs.webkit.org/show_bug.cgi?id=231157#c1
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I do agree with "tapestry" and I always said the same thing, on important Bugs like this that are serious will be better to be reported by Scirra for two reasons:
1-Your company will look way much better, that cares for all the issues that affect your engine even if the bug wasn't your fault. At the end of the day, you will have customers worrying and complaining in the forum anyway which can give a bad image to your product.
2- Even if "we" the customers open a bug report we will end up on technical questions from the bug developers that we cannot answer and therefore we need to ask Ashley for answers anyway, going back and forwards between them till is resolved.
A good example of this is:
I have been trying to resolve a bug for 4 months that AJAX fails to load one big JSON file in my Game and I recently opened a bug with Chrome because no one could tell me the source of the problem.
So when I opened the bug, chrome developers told me that there is a bug that AJAX is calling twice, then I had to open another bug at C3 GitHub and ask Ashley to check if Ajax is calling twice etc.... which he checked it and said is not. So the point here is that there are questions we cannot answer anyway as these are questions that only Ashley and his team can answer therefore is more suited for the Game engine developers to report them as they can sort it out much much quicker because they can replay any question that they may have, this way you will save the customers going back and forwards, therefore, wasting more time than it should and also most of the time the Bug developers will ask questions that we normal customers we cannot answer so we have to sit down and watch if gets resolved as it's limited the help we can give them. C3 Team will be far more helpful to them.
One really good point I have to mention in favour of Ashley:
Is that I give him the link to the Chrome AJAX bug report and he is replying and following up with comments in the Chrome bug report by himself to help the Chrome devs, which I appreciate that he takes the time from his busy life to try to resolve this bug which looks like is not from C3 anyway.
So if you open a bug report with the other companies and link back then Ashley does get involved for what I saw.