It is far easier for us to actually be helpful if all messages go to the same places. The forum and the support email addresses should be where you send messages, not to developers themselves directly. For example people would sometimes previously PM me issues about the website; that's actually Tom's job, and it is awkward to deal with that by PM. Or they would ask beginner questions, which are better off in the beginner's forum, where it is also public and searchable and possibly useful to other users. To avoid these problems we have disabled PMs for all Scirra staff members.