Hello Sean,
First of all, your game as a great name, when I saw it on the threads list, it give me desire to play it. Concierge Hero sound like a fun game to play.
And it was fun to play ! But one thing i find sad is that there is no really stress you know. I can only put my concierge at the desk and just wait for customers to come and let the entry become a dump. Or just taking care of the trash and let the customer wait forever.
Personnally, i think it could be fun if we had to taking care of everything (Don't let the customers wait to much, keep the entry a bit clean) like a concierge should do.
However, the graphics are nice and i find the concept fun, nice job