Call it the Pandora's box complex. Once the information is available it can't be placed back in the box.
That being said, it's impossible to police it all, and they know that. Hence the bait -n- switch, and general runaround you received.
On the other hand the same could be said about your inquiry. Once the question is asked, you cant un-ask it.
Um yeah, lets make that "don't ask, don't ask"