I think if they had been a bit more strategic and less secretive about the whole thing they wouldn't now be stuck with a huge alienated userbase and a product that doesn't fit. Had they openly asked the community what they thought of a browser based subscription system, they would probably get much of the same answers they're getting now and they wouldn't have wasted all that time investing in it.
There are obviously some users who don't like our direction, but to call our user-base alienated is hyperbole. Secondly, we haven't wasted all our time investing in this. We're receiving a lot of positive feedback as well.
[quote:rmtbfn9i]They have also been offered many well thought out suggestions for tailoring their subscription system so that it is win win for both their customers and themselves and these seem to fall on completely deaf ears. It's one thing to have a vision and stick to it, but there is also stubbornness and pride and if they could drop some of that we'd probably all end up with a better product.
It's not falling on deaf ears. We're going to execute what we've planned, and what our data shows us is this a rational path. To change direction before we've even tried the model would be irrational. We were obviously expecting some users to not like the model.