The part you omitted from our T&C here:
https://www.construct.net/gb/store/terms-and-conditions
[quote:wd4svcxx]When you complete the electronic order form you are making a non-revocable offer to purchase, which, if accepted by us, will result in a binding contract.
If the product is faulty, we will gladly offer refunds. Regarding the customer you mention in your first post, he sent me personally abusive and threatening messages on Facebook. One of the nastiest experiences of my 6 years working at Scirra.
I was happy to offer him a refund if he provided me evidence of the fault. He refused to - I suspect he had a pirated C2 license, and bought C3 so he could export his project with the intention of forcing a refund once he'd done his export.
I have no reason to believe we are not complying with UK sales laws at all.
Secondly, historically we have always given refunds in the past on a case by case basis when not legally required to if the customer is respectful.