Tom's Forum Posts

  • Sorry about this - looks like a bug in our emails in our old system, I'll get this looked at.

  • No this is not allowed I'm afraid.

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  • We've been hit with ~£30,000 of fake transactions, apparently according to our payment processor this is due to criminals using our store as a platform for testing stolen credit card numbers.

    The fraud is fairly sophisticated in that they do seem to be using a wide array of IP addresses.

    We have to refund these (hundreds and hundreds of transactions) as otherwise they will all inevitably end in a chargeback, which costs £15 per transaction and poses a significant risk to our reputation with the payment processors and large cost.

    I've been working on this behind the scenes for a while now, and will implement some better fraud detection and add more friction to the buying process to try and stop. In the meantime, I'm afraid there's not much else I can do apart from refund them as they come in.

    I really do sympathise with you that this is frustrating, but we're victims here as well and are equally as frustrated but doing everything we can to resolve this.

  • Fixed, thanks for report

  • Apologies, this was complicated. Now should be fixed.

  • I've just tested it and most images seem to be working now, there may of been a small window where some images uploaded didn't work. Apart from the one uploaded in this thread, does all else now seem to be working OK?

  • Sorry I'm an idiot, can you try again?

  • I've just updated the site so it should now work.

  • I've added .db to the permitted list for the next upload, in the meantime you could try zipping/deleting the db file with a different zipper such as winrar.

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  • Apologies all, we've increased monitoring on the website. It happened again this morning, and I issued a patch this morning which I beleive has fixed the issue. It seems to happen between 1am - 3am our time, so I'll stay up and check it tonight to make sure it doesn't happen again and confirm the fix worked.

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  • Apologies for this, we will investigate.