Tenos's Forum Posts

  • Hey everyone!

    I have a bunch of apps that I have developed a couple of years ago. Once a year I update them to make sure I am in line with the target android version that is needed.

    This has been working fine for several years. But this year when I did the same procedure all apps lose their sound. Everything is working fine when I preview the app in Construct 3 but when I try on Android Studio the sound is completely gone and some functionality in the app is also not working.

    Has anyone else experienced this issue and if so, how did you solve it?

  • Anyone? It is hard to find documentation on this when paired with C3. Or am I looking in the wrong place? Ashley could you perhaps point me in the right direction?

  • Has anyone implemented the Facebook SDK recently to track app installs? How did you do it? Did you use the official Facebook addon for C3? Or did you do it in some other way? Thankful for anyone pointing me in the right direction!

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  • This didn't solve my issue. I did however report a bug report now to see if this can be investigated more.

  • For a while (2 years), I have been looking for a way to solve this issue. For example, one of my users plays one of my apps and then lets the device go to sleep for some odd reason. If the user then waits a couple of minutes before waking up the device, the sound in the app is completely turned off.

    Is anyone else encountering this issue? What have you done to prevent this from happening?

    My apps are made for children, and as I have been told, the issue occurs when the child is playing and then perhaps gets distracted by something else and then decides to start playing again after a couple of minutes.

    Shutting down the app and then starting it again gets the sound back.

  • Thanks for replying! Yeah, it is pretty frustrating but at the same time very rewarding cause I almost every time can help them solve the issue! 😅 Thanks for the link, and yes, I have browsed several threads all over and it seems like it is not possible. The loading screen info is a pretty good option. My games load very fast so the loading screen is barely visible on modern devices. I guess another option is to create a starting layout that shows this message and then just use the system "wait" function and show this message. I have a info page within the app under parental control which also informs about the different mute settings. I guess I have done what I can! 😊

  • Is there anyone that has managed to detect if a user of your app has the device on mute? Especially iPads which can have the software and hardware mute activated. I make apps for kids and have probably answered well over 100 emails (and received some bad reviews) from users questioning why we have no sound in our app. It has always been that the device, more specifically iPad is sat on "mute" from within the control center.

    I would like to create a message that pops up if the user has the device on mute so that they can turn it off.

  • fredriksthlm Even though I feel your pain, i'm happy i'm not alone.

    However I had no idea that there were new experimental features that were turned on by default, and even some old experimental features that were turned off by default in 15. I compared one of my iOS 14 devices with my 15 devices and just tried to mimic the settings from the 14 devices as much as possible. This actually solved my issues with the app. Now I can't manage to bug out my background and the sound will not dissapear.

    Now I will slowly enable and disable one option at a time and see what might be the root to this. Thanks for the input about experimental features!

  • Ashley Thanks for clarifying. And yes I am pretty sure this is related to iOS 15. But these are very weird issues which should happen for a lot of other users of C3, that's why I asked you if you perhaps know of any new common issues between iOS 15 and C3 as an engine. I am aware that it is almost impossible to answer specific questions about this without bug reports, I was thinking more generally.

    fredriksthlm Very interesting regarding the experimental features being turned on in iOS 15 compared to 14. Have you seen any change of performance in any of your own apps?

  • With the release of iOS 15 I have realised that there are some weird issues with the performance of my published apps. Issues like dissapearing backgrounds and no sound when some events are triggered are common. This has never been a problem before iOS 15. This is still occuring with the new version of 15.1.

    I see other posts about some issues connected to iOS 15. Has anyone filed a bug report regarding this to Apple?

    I saw you Ashley filing an issue about poor WebGL performance. Is there perhaps a connection between this and the other performance bugs that are occuring? Do you have some insight in what might cause these problems otherwise?

  • Thanks for the response Ashley

    I will see if I can file an issue. Have a nice weekend :)

  • Hi! Recently I have been contacted by several users informing me that my app crashes on their device on startup. I have tried to locate the problem but without success. The only thing they all have in common is that they are all using Lenovo Tab 10 TB-X103F.

    I'm just curious. Has anyone else had this type of problem where 99% of users do not experience this problem but just a small amount with the same device? Any clue what might cause this problem?

  • It's a bug in Safari. Unfortunately Safari updates frequently break things. I filed an issue back in October and someone at Apple has apparently fixed it, but now we have to wait until the next Safari version rolls out.

    Ok, great. Crossing my fingers that it works with the next version of Safari. Thanks for the update Ashley!

  • I don’t have such a problem temporarily

    Hmm, ok. I had missed this thread said Safari. My apps are not played through Safari. But all 3 of my apps published to the App Store have this problem. But it does not follow the same pattern. Sometimes I have to do the lock screen-->unlock several times before the audio dissapears and sometimes it happens during the first lock-->unlock.

    Have you tried locking and unlocking several times to see if it might trigger the issue?

  • I just realised I have this problem with all my published apps. I'm also certain I did not have this problem a year ago when I was testing my first app. Did you get any feedback on your issue and did you report it as a bug?