Never purchased a template, so don't know too much. Template suggests it's a *.capx file? Can you just open it as a project? (maybe post a snip or 2, so we can see?)
Ok i have done extensive research on this template and seen several games use
*(also i cant add pictures for some reason)* and to clarify i am using the web Construct
And i cant send a the Picture because Construct wont let me send it because
Your File isnt A .png
i have also Done this on other projects and they also wont let it open, so...
but this is everything that i know about right now i will send something else if i find it