Some business have an option for premium tickets and help, for example Scriptcase have 10 tickets for 100$ i think, and with this option make faster support for small problems. It is useful if the user needs small problems and when you need to solve on the professional lever and faster.
Forum support is nice and helpful, but sometimes premium tickets have better help.
If Construct team thinks that not have time for it, maybe they can involve and some advanced users...
Thanks