Thanks for the replies. I'll give them a go and see what happens when they get into contact with me.

Yes they are all ATI cards, R9 specifically too.

I have had a few personal messages with someone we sent a non steam build to with the same problem recently. I asked a few other things to test such as installing the dx and sending over both 32/64 bit version of the game but got the same error still.

I've asked those two to double check the installing though because I forgot I had missed them out with the installing the dx.

(Edited to be a bit more legible.)

As far as I have asked they have done the dx setup and it will be the 64 bit version of the export.

in terms of nw.js I have done nothing more than download the latest nw.js for construct 2 and exported with single instance, window frame and resizable window ticked.

I have not changed nw.js in any other way.

Ah that is a very good question.

Ok Using their own words:

"Hit play starts says running then stops. ? Tried changing compat. settings no change. Using Win 10 AMD R9 380 4g card."

"I get the loading circle at my mouse for about 5 seconds and nothing happens. I see the .exe running in task manager at processes but not at applications. Longer periods of waiting doesn't change anything.

Cheers"

" it just loads for about 3-4sec and nothing after.

Clicking .exe does exactly the same thing as when using steam to start.

Eternalstep.exe is a 7.7k big process in my taskmanager after starting."

I have the game on steam and have people where the game doesn't run on windows.

I'm a bit stumped because all the wide range of PC's I have tested the game runs fine.

These are the specs of the people who can't run it:

intel i5-4690

radeon r9 390 8gb

2x8gb corsair vengeance 1600

win7 64 bit

win 10 64 bit

12gb ram

AMD R9 380X 4gb ram

Intel I5 3.1ghz

I was wondering if anyone else has run into this problem? And any possible fixes might help.

From having 0 coding knowledge and pressing buttons till things worked at the start.

Nearly two years later I have managed to get my game released on steam:

http://store.steampowered.com/app/374240/

trailer for people to see gameplay:

Still adding weekly content updates though so even though it has released my development time has only increased these past few weeks.

For the bit versions you can upload 32 and 64 bit as seperate depots in steamworks and set the depot to download each version 32/64 bit only for each. Just had to do this recently and it also works for setting mac too.

A trailer our publisher made for the eternal step game:

latest trailer the other guy made for our game

I completely agree with shading would be better but I ended up sacrificing it to cut down development time of the game. If I get the time to go back and add shading to the animations I would happily do so.

Bit of a news update on the current status of the game.

Got greenlit and have been working towards getting the content done ready to release.

and some animations of newer enemies ingame: