Tom's Recent Forum Activity

  • Sometimes we block email addresses from receiving emails, for example when we get bounce reports or complaints from the mail server.

    Send me an email to tomybc@scirra.com if you're not receiving emails and I will remove you from this list if you are on it.

  • Hello,

    This is a known bug. If you logout, request a new password it should work fine. Changing the password in your account may break it again, if this is the case you will have to not update your new password until this is fixed!

    Sorry for the inconvenience

    Tom

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  • Oh, ok lol! Was going to send those traces to the host. It must have been a temporary glitch, let me know if it comes up again.

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  • Hello,

    We do not have the ability to withdraw money from your bank account, we use Paypal pretty much exclusively for all transactions.

    I highly suspect the charge originated either from Paypal, or your bank account.

    If you email me at tomfnp@scirra.com I will give it my full attention and make sure we get to the bottom of it for you!

    Tom

  • Everyone having the issue, could you please go to start > cmd, then type in:

    tracert scirra.com

    And then you should get an output like:

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Tom>tracert scirra.com

    Tracing route to scirra.com [108.60.144.14]

    over a maximum of 30 hops:

    1    <1 ms    <1 ms    <1 ms my.router [192.168.1.1]

    2    <1 ms    <1 ms    <1 ms Vigor.router [192.168.7.1]

    3    68 ms    19 ms    19 ms

    Which I'll need to see if you could copy and paste here!

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Tom

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