Tom's Forum Posts

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  • Hi Vtrix,

    Thanks for the suggestions. Those are ones that are most frequently asked for. I'm afraid at the moment I'm only willing to fix bugs and not spend too much time on it right now as I've got a ton of other stuff to do!

    If you spot a bug, feel free to email me and let me know. Otherwise, these things will be addressed when I next look at the shop but I can't say when that will be right now I'm afraid

    Tom

  • If you purchased it before the new store, you would of simply been emailed your license and that would of been that. If you've lost it, drop support an email with:

    • Payment reference (you would of paid with Paypal)
    • Email addresses it might of been delivered to

    99% of the time we can recover it no problem!

  • Also, contacting your card company is not necessary to issue a refund. We're happy to do this for you. I've refunded the $25 activation fee, and have shut down your seller account and your item is now delisted from our store.

    I'm sorry you've had a bad experience, but for anyone else reading this please note we are more than happy to deal with issues as and when they come up (we don't claim that everything we build is perfect!) but please do contact us by email as it's the best way to get in touch.

  • I've taken a look in our support email and my personal email, and the only ones I can find from you regarding the store is one asking if we can support other cashout methods as you can't use Paypal.

    Email is the best way to contact us for support, not the store. If you email us (and you're free to email me personally) when you run into problems we're always more than happy to look into them further.

  • I've explained the issue before regarding uploads, there's an unsolvable bug (for now) where if you upload and it takes too long, the server rejects it. This is why we have "upload via URL" which as far as I am aware is functioning absolutely fine. This is not a specific to your IP address.

    The newest items list, I've explained I will take care to not approve items too fast so they all get a look on this list. I appreciate you want to be on that list as long as possible and if you get bumped fast it's not a great situation but we are taking steps to address this as I've explained.

    #3 I don't understand the issue I'm afraid, and have not heard of this before.

    #4 Again, not aware of any problems with pricing.

    We generally only work Mon-Fri, so any problems that hit Friday evening/weekend will probably not be looked at until the following week. Always happy to take a look at these issues if screenshots/steps to reproduce are sent.

  • jojoe it's a good idea to randomly shuffle, when I review the store in the future I'll think about your suggestion. For now however, a good 'fix' is for me to just not over approve on a specific day.

  • Hi,

    The promote button simply lists some copy+paste code for you to put on your website linking to your item, it doesn't affect your listing on our store pages in any way.

    Regarding the newest list, when we approve an item this goes to the top of the list. Sometimes we approve >10 items in one go, which means some might not appear on this list. I'll be more concious of this in the future and not approve that many in one go any more.

    Are you able to access the promote button OK? If anything is broken or not clear, feel free to email me personally on tom at scirra.

    Tom

  • Use upload via URL, the 404 is when the upload is too slow. Due to various complicated reasons this looks to be unsolvable for the moment which is why upload via url is offered.

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  • Ah, thanks for reminding me. Still to be written!

  • Have received winning email addresses from raffles each week from Amazon. I can confirm the winners are being picked and licenses delivered to! (Can't share the email addresses here I'm afraid!)

  • — Amazon is running the raffle, I will get in touch to see what's happened...

  • Thanks, this is now fixed

  • Bandwidth not the issue, unfortunately some bug happened where attachments stopped working so we'll had to disable them for now.

    It's a difficult bug for various reasons and I'm afraid it's not a priority for me right now. In the meantime though, use a free host like Dropbox should suffice in most cases.

    I know it's not ideal, sorry! But it shouldn't be too much of a problem for most people.

  • Hi TomCosta,

    If it was for the original Amazon challenge, please email me the links (tom scirra .com) along with your email address you used to submit them.

    If it's for the new contest, you'll have to wait a while yet to get them as it closed on the end of this month and may take 2-3 weeks to delive.r

    Tom