On behalf of Steam Construct 2 users everywhere: I know that Construct 2 is getting further and further in the rear view mirror, and that the Steam application has always been the red-headed stepchild version, but you have a crippling workflow issue being experienced by legitimate customers who paid you a significant amount of money. I think it deserves putting some real effort into it. I'm sure it will take action from both Scirra and Valve to sort it out since clearly the source of the problem isn't obvious, and I know that might be a nigh impossible channel to open and coordinate. But as it is, both companies are letting their customers down.
I won't rely on Valve at all, they turned into a big cooperate money making machine not giving a frick about their customers or publishers.
(I'm not overreacting, I'm just telling you the facts.)
This problem with Valve's support will always exist and I think they will never change/improve that.
On Scirra's (focus on Ashley 's) side of things it is a bit "difficult", Ashley himself stated that
he will try to keep up with the maintenance of C2 and maybe add new features under certain circumstances.
So I cannot really blame him if he is not actively working on specific bugfixes, however I think an issue like this
which already exists for more than 2 years cannot just slip through and be ignored.
Even if Ashley's hands are tied and he so far didn't succeed in reproducing this bug, there are always other ways
to gather more helpful information that might lead to the final bugfix to this issue.
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I know that some people might not agree with the following which is totally fine but I would like to request
a well detailed post with the following information from users who still experience this issue:
- Full list of hardware (specs including driver details)
- Details about the preferences (autosave turned off, caching off?)
- List of programs that could cause this issue (virus protection programs, steam ...)
I hope that we can maybe isolate common used programs or drivers and finally fix this bug.