neuralphene's Forum Posts

  • 3 posts

  • Thanks.

    I'm willing to provide any information necessary to assist in troubleshooting. I'd rather have the issue resolved.

    I have experienced this same issue across multiple computers. Chrome displays the 'Aw Snap...something went wrong' message with no more information. Is there a way to get a log from Construct 3?

    My current computer configuration is:

    • CPU: Intel Xeon E5-2428L (x2)
    • RAM: 96GB
    • Video Card: NVIDIA Quadro K2000D
    • OS: Ubuntu 17.10 x64 running Gnome 3.26.2
    • Kernel: 4.13.0-37-generic
    • NVIDIA driver version: 384.111

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  • Yes, I just made sure the system was up to date (sudo apt-get upgrade -y; sudo apt-get autoremove --purge), cleared all Chrome cache (including Hosted App Data), and did a reboot. When I loaded Construct 3 back up, it crashed the first time I tried to save.

    Edit:

    I also downloaded the 'stable' Windows editor to see if it could save. I didn't even make it that far - the preview is completely black and does not work.

    Tried Chrome on Windows, same preview issue. Also same saving issue.

    Tried Incognito mode - also crashes.

    This is really unacceptable. How do I reach out to someone official to request a refund?

  • Title says it all. I have tried saving to Google Drive, saving to Local Browser, and saving a downloaded file. Most of the time, it crashes and says something went wrong. I cannot recover my work. I have spent the past 2 hours re-making the same project probably 10 times.

    I am using Google Chrome 65.0.3325.146 (Official Build) (64-bit) on Ubuntu Linux 17.10.

    I just paid for Construct 3, so this is rather disappointing.

  • 3 posts