dokkimek's Forum Posts

  • 4 posts

  • Please be patient, your request will be treated as soon as possible.

    It is noted you've attempted the transaction with the on sale price.

    Thank you mate.

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  • I had check with my bank and indeed the transaction did pass through. Twice. So i might even need help to get the second transaction cancelled as both are pretty much the same item.

    With the sale ending soon do you suggest for me to make another similar transaction or should I wait for Tom to fix this particular issues. I don't mind the wait if I don't need to pay the after sale amount of the products.

    Below are the link for your viewing if needed.

    https://www.dropbox.com/s/316gv1pda4f196p/shop.png?dl=0

    https://www.dropbox.com/s/jnse2g9i97da0 ... r.png?dl=0

  • Oh thank you and i apologized if i send it in the wrong forum section. Was unsure to where should i placed it

    Already send an email earlier in regards to the issue I am facing, yet to receive a reply. I am just worried that the sale will be off soon and I will miss to buy the desire item if the transaction was not approved

  • Did not retrieved any assets upon purchasing from store

    I purchased a few item from the construct 2 store but once the payment is approved i did not

    received the item that has been purchased.

    Upon checking under my payment link, it clearly shows that the item have been purchased but there is 0 in quantity

    in regards to the item.

    Anyone encounter this issues before? Really nervous right now as initially I thought it was my browser issues and I did another round

    of similar purchases, which end up leaving me with 2 payment yet with 0 items.

    Been buying stuff from the store with zero issues till this came up.

    Steps to Reproduce Bug

    • Bought a bundle pack from Otora Adventure Bundle
    • Bought kenny game assets
    • proceed on making a payment and card details

    Observed Result

    -I remembered upon purchasing an error page appears which state an error regarding a "table rows"

    -Item selected is still available for checkout

    -under my payment links Item, payment is approved but with 0 quantity for items

    Expected Result

    Received an email for confirmation of buying from store and the assets available to be downloaded immediately

    Affected Browsers

    • Chrome: (YES)

    Operating System and Service Pack

    Win 8.1

    Construct 2 Version ID

    Construct 2 R 216

  • 4 posts