Cannot upload to Scirra Store due to File Limit

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- f3ca33c0-32d2-49f0-b390-2f65027729b8
- - Joined 1 Jan, 1900
  - 11 topics • 15 posts
- 1
- 10 May, 2018
- Quote
Hey, I'm trying to upload a pack to the Scirra store and getting the error "413 Request Entity Too Large

cloudflare".

Tried uploading directly from a computer or from a link. Same problem.

File size is 310 MB.

Any suggestions? Is this a common bug?
- zenox98
- - Joined 30 Jun, 2010
  - 65 topics • 5,992 posts
- 1
- 10 May, 2018
- Quote
Hey, I'm trying to upload a pack to the Scirra store and getting the error "413 Request Entity Too Large

cloudflare".

Tried uploading directly from a computer or from a link. Same problem.

File size is 310 MB.

Any suggestions? Is this a common bug?

Probably best emailing
- f3ca33c0-32d2-49f0-b390-2f65027729b8
- - Joined 1 Jan, 1900
  - 11 topics • 15 posts
- 1
- 10 May, 2018
- Quote
Thanks, I'll send an email.
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- f3ca33c0-32d2-49f0-b390-2f65027729b8
- - Joined 1 Jan, 1900
  - 11 topics • 15 posts
- 1
- 11 May, 2018
- Quote
in case someone is running through the same problem, this is the answer I received from the support staff:

[quote:33eo8rfl]Dear CAFOFO,
There is indeed a limit on the package's size you can upload.

Please try to split up this package in 200 MB max packages. You can provide them as "versions" of the same item your users will be able to download at once.

Let us know if you encounter further issues uploading your item to the store.

Kind regards,

Julien

Scirra Ltd