Why do i see some refunds on my Assets?

Hi, in two of my Live Assets I see refund rates has increased. Also the sales report shows some refunds. Yet I have never been notified of that, nor is there any comment that asks for any help.

I have my email, and discord where I provide support everyday and I have never missed any of them. I am so confused why this is happening.

Thankyou

We'll look at making the refund process more transparent (EG notify you when you get refunds) and perhaps the reason why. There are lots of reasons for refunds, I'm afraid as the system currently stands we can't share more at the moment.