Why do i see some refunds on my Assets?

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- Sparsha
- - Joined 17 Jan, 2018
  - 22 topics • 123 posts
- 1
- 23 May, 2021
- Quote
Hi, in two of my Live Assets I see refund rates has increased. Also the sales report shows some refunds. Yet I have never been notified of that, nor is there any comment that asks for any help.

I have my email, and discord where I provide support everyday and I have never missed any of them. I am so confused why this is happening.

Thankyou
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- Tom Construct Team Founder
- Moderator
- - Joined 10 Jun, 2007
  - 589 topics • 4,452 posts
- 1
- 25 May, 2021
- Quote
We'll look at making the refund process more transparent (EG notify you when you get refunds) and perhaps the reason why. There are lots of reasons for refunds, I'm afraid as the system currently stands we can't share more at the moment.
- Sparsha
- - Joined 17 Jan, 2018
  - 22 topics • 123 posts
- 1
- 26 May, 2021
- Quote
Hi, thanks for your answer. Please do also include a note on why I got refunds on two of my assets when you do so. Thanks.

Or maybe I shall ask manually using email or through here in future when you improve the Asset Store.