Try reading the doc first.
https://www.construct.net/en/make-games/manuals/construct-3/plugin-reference/tilemap
A few things is that collisions can be enabled/disabled on individual tiles in the editor. So make sure that data is set up correctly. Also erased tiles always count as "not colliding".
If that's set up correctly then also make sure you're computing the correct tile indexes.
If that's all correct then just use one of the many "erase tile" actions.