Hi Ashley or anyone who would like to help me with my compatible issue.

I am developing an Kids English learning game app. and I'm using C3 to create the games.

I have encontered a problem as showed in the image below. But This not always happend like this.

Any ways to solve this compatible issue?

It appears the device has not had any software updates for 2 years. I don't know how that could be possible. Google Play should be regularly auto-updating everything.

Have you tried doing what the message suggests and installing software updates? That should fix the problem.

Check out these posts:

construct.net/en/forum/construct-3/general-discussion-7/anyone-getting-error-phones-139859

construct.net/en/forum/construct-3/how-do-i-8/game-work-phone-webview-issue-150244

construct.net/en/forum/construct-3/how-do-i-8/rid-apk-playing-error-message-140796

Appreciate for the reply guys， the app will be using in China.

I export games into HTML5, and the backend engineer test with the phone using Tencent X5.

He said its not stable when testing, sometime is fine, he suggest me to use cocos creator, but Construct is so efficient, we cannot bring the app alive with construct 3.

And I heard someone in China has done this thing before, they did some changes with the code in exported HTML 5 file.

This project is so important to me as I have spent alot of many on it. And I have to use construct 3/2.

Can I ask the backend engineer to summrise the issues, then you give him some guidence?

Please help, I would be super grateful for saving me with this.

xianglong915, I left message on your Skype.

Please check them.

Thank you!