How do I fixe an issue on smartphone ?

Hi everyone

I’ve made a game for a client and the game works well on desktop but when i test it on smartphone i’ve got an issue. The first and second page works but when the game layout is loaded i get a message « this web page has been reloaded because a problem has occurred » and the game restarts. When for the second time it tries to load the game i've got another message " a recurring problem has arisen on "url of the game" "

Can anyone help me to fix it ?

The layout of the game is a big layout (33400 x 1985) because it's a game where you have to move into a landscape to find things.

I can give you a preprod link :

saint-amand.com/jeux-saint-amand/asterix2021/c3test

Tx

Pierre

how much video memory do all of those ultra HD images take ?

Hi

I don't know. How can i check that ?

I got this :

700mb is a very large memory requirement for a mobile game. I would guess the app is crashing due to running out of memory. See Remember not to waste your memory.

Thank you for the link. After reading it, I realize that indeed my images are really too big for a mobile version. On the other hand I cannot use tricks like the re-use of image to create my background because the license does not allow it to me, except a few stones here and there. I have tested a 50% reduction in size of most images and it seems to be working better.

Thanks for your help, i hadn't thought about this problem since the game was loading quite fast.