How to contact technical support?

I wrote a week ago probably. And I still haven't received an answer, I don't understand, it's not in spam either, I didn't block messages from hellovob@construct.net. But there's no answer. I wrote there because no one on the forum answers topics. But there's no answer from support either

Going by the email address in your profile, it looks like you emailed us on four occasions since December. In all four cases it appears we already responded. In the most recent case you emailed us on a Saturday; in the UK where we are based usually no businesses are open and running on Saturdays or Sundays, and we responded today (Monday), the first working day since you sent your message.