Why I can't remove my card?

Today Scirra automatically takes money from my card. Actually, I do not use construct for a long time already and do not want to subscribe anymore.

2 months ago I deleted my card, but as I noticed only today, the card wasn't removed, but I didn't see it because closed the page after hitting the button for card removal.

As I see now, I got to have another card to remove the current card.

Why the process is so hard, why I need to make so many operations just to remove my card?

For payment or subscription issues, please email supportfei@construct.net with the details and someone will be in touch.

Laura_D Could you please add an email notification sent 1-2 days before the subscription expires?

When the subscription is charged once a year, it's easy to forget about it. Many bad things can happen, the card may be expired or get overdrafted. Recently I was charged $70 for a friend's subscription which I had no intention to renew, only because my card was linked to it!

Email notifications should be going out - I'm not sure why they wouldn't be. Possibly are in spam.

We are in the process of moving to a new billing system which works a lot better.