Sorry for posting here, I tried to send email twice to supportgnk@construct.net but they never respond and it almost a week. I hope someone can help me reach out to the support team.
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Due to staff vacation it may take a little longer to get back to you by email. Please be patient. I'm afraid we cannot help with payment issues on the public forum so this will be taken up by email in due course.
Thanks for the reply, then i will wait longer.