Redeem issues

Hi, I did not receive the license text file at my Paypal email account.

Can someone please look into my case, I have already emailed the Paypal Transaction ID details to the relevant email accounts here.

Thanks,

Gavin

Hmm... still no word from anyone at Scirra, nor word from Tom or Ashley... and it's the third day since I bought Construct 2.

Help, I'm having withdrawal symptoms from using the Free Edition already!

Check in the junkmail of the email adress that is attached to your paypal account.

Otherwise, if you want to directly contact scirra concerning license issues, send a mail to licensehelpvjf@scirra.com

Here on the forum without a warning (@Tom; Ashley) they will just not see this post.

Yes, I checked that. Not sure if I had accidentally emptied out my spam folder though.

I have already contacted licensehelprts@scirra.com and supportrts@scirra.com. It's already past their yardstick of "2 business days". I guess Tom and Ashley are really busy with r100. Really really busy!

Sorry got to go clean up the drool I'm leaving all over my keyboard just now...

Didn't they say they would be at GenCon?

Ahhh... the plot thickens.

Guess, I just got to hunker down and wait.

Dear Gavin,

Please accept my apologies, we've been recently inundated with emails and are a little behind schedule, I had the day off yesterday as well because it was my birthday! (Probably a mistake!)

I'm doing all the emails today so you will receive support soon.

Tom

Happy birthday! <img src="smileys/smiley20.gif" border="0" align="middle" />

In that case, Happy Birthday!!! <img src="smileys/smiley20.gif" border="0" align="middle">

Don't worry, I know the feeling of being inundated with work. Take for example my game review website... After reviewing Airscape, it's been one hectic review after another.

I think some slack has to be cut here :) birthday boy deserves a longer break!

In that case, Happy Birthday!!! <img src="smileys/smiley20.gif" border="0" align="middle">

Don't worry, I know the feeling of being inundated with work. Take for example my game review website... After reviewing Airscape, it's been one hectic review after another.

Nice site ;D

Up to date on all emails now, everyone should have had a response. If you still have problems or did not get an expected response to your emails please resend them to support at scirra .com

(And thanks for the birthday well wishes!)

Problem solved. Case closed.

Sheepy: And, thank you.