From here:
lease allow 24 hours for a response. Replying with "can't anyone help?" after 20 minutes could be misconstrued as rudeness, since it is impossible all our forum visitors could have checked the thread in that time. If you're seeing a lot of views and no replies, don't forget we commonly have more search crawlers (e.g. Google) indexing the site than real users, so the views count may be inflated.
If you are not getting a response, try providing more details about what you are doing. For example, Construct 2 does not provide any official features for playing video, so you need to detail which third party plugins you're using, how you're implementing it, and so on, plus sharing any .capxs you've been working on.