Black screen after exporting project

Problem Description

____ Blank Screen when exporting project.

I've attempted to export the project to Kongregate and the preview only shows a black screen.

Same issue can be seen when opening the index.html file from in a local or cloud environment

NOTE: For a fraction of time the C2 loading screen is shown____

Attach a Capx

____ See attached capx project____

Description of Capx

____ Capx project is just a test project to show the problem (a single sprite visible on layout load) ____

Steps to Reproduce Bug

• Step 1 Export project as type "Kongregate"
• Step 2 Upload the entire folder to an online address
• Step 3 Point the iframe to the hosting folder into the Kongregate shell file
• Step 4 Go trough the Upload process until "Preview" step via Kongregate (http://www.kongregate.com/games/new) Observed Result ____ Notice that the preview is not shown at all, a black screen is shown instead ____ Expected Result ____ uploaded content should be displayed in Preview mode ____ Affected Browsers
  • Chrome: (YES)
  • FireFox: (YES)
  • Internet Explorer: (YES)

Operating System and Service Pack

____ Windows 8.1 ____

Construct 2 Version ID

____ Release 168 (x64)____

Hi there, is there any person in charge of support or having an unanswered bug forever is a feasible scenario?

Thanks!

Pedro.-

You should check your browsers console log for any errors in the script. You could try turning off webgl. Also maybe uncheck minify script when you export.

I have no experience exporting to Kongregate these are just guesses.

The majority of people helping out and answering questions are users just like yourself, so you're tone isn't particularly appreciated.

Ashley has often said it may take him up to a few weeks to properly investigate a problem.

Well, thanks EyezWidee and zenox98 for you replies.

I'll try turning off webgl as you suggested EyesWidee.

Zeno (And of course Ashley), I didn't meant to be rude (Actually I wasn't), just wanted to know if the Scirra team have a support team paying attention to issues submitted by users or it is just a community supported framework.

Let me tell you, I think Construct is a pretty good tool, but as every paid tool it should have a paid support team behind.

Cheers,

Pedro.-

Since the reproduction steps involve uploading and publishing via Kongregate, and the problem is not reported to occur anywhere else, this just sounds like a mistake during the publishing process and not a Construct 2 bug. Users commonly forget to upload some files, which breaks the game, and sometimes try to report this as a bug. Look in the browser error console for more information.

Hello, any solution to this problem?

Thank you