When something goes wrong in technology, knowing who to blame is a surprisingly difficult problem. Despite having dealt with thousands of bug reports for over 1...
if questionable for what is ostensibly a company blog and not a personal one
Yet posted on Ashley's blog post who always made posts about technical aspects of his work and his perspective, on "his" blog hosted on the company's website.
Dealing with community members/bug reports is a technical aspect of his job.
Explaining where, in his experience, they go wrong is opinionated for sure, but clearly backed enough and made clear throughout the article.
I invite you to read it open-mindedly again.