We've received occasional reports from customers that Construct can fail to load when using Kaspersky software, e.g. as described in this thread.
We'd like to resolve this to avoid it being a problem for future Construct users, so if you've been affected or we directed you to look here for support with Kaspersky-related issues, please note the following message that Kaspersky provided after we contacted them:
We have tried to reproduce the problem using last version of Chrome and trial version of construct application on editor.construct.net
But the problem does not reproduce.
We suppose the problem could be related to our script injection feature and our Kaspersky Protection plug-in.
Unfortunately we would need step-by-step reproduction scenario in order to diagnose this issue.
Could you please send to customers, who faced this issue, the following instructions:
1. Please check the problem with disabled Kaspersky Protection add-on
In Google Chrome - open browser and paste in the address bar the following entry:
chrome://extensions/
Press -Enter
Disable Kaspersky Protection extension and re-open the browser.
In Mozilla Firefox: - - open browser and paste in the address bar the following entry:
about:addons
Press -Enter
Disable Kaspersky Protection add-on and re-open the browser.
2. Check the problem with disabled script injection:
Open Kaspersky main menu => Settings => Additional => Network => Traffic processing => uncheck the box:
-Inject script into web traffic to interact with web pages
Re-open the browser and check the problem.
3. Create a request to Kaspersky technical support via my.kaspersky.com and report the issue and your findings
Thank you.
P.S. The instructions are only for Home products users:
Kaspersky Anti-Virus
Kaspersky Internet Security
Kaspersky Total Security
but not for Corporate products:
e.g. Kaspersky Endpoint Security