Tom's Profile

- Tom Construct Team Founder
- Moderator
- - Joined 10 Jun, 2007
  - 589 topics • 4,452 posts
- 1
- 8 Oct, 2015
- Quote
I'm afraid not... added to list of things to fix when I next get round to looking at the store.
- Tom Construct Team Founder
- Moderator
- - Joined 10 Jun, 2007
  - 589 topics • 4,452 posts
- 1
- 1 Oct, 2015
- Quote
Congratulations and thanks for your kind words! Glad the store is doing well for you
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- Tom Construct Team Founder
- Moderator
- - Joined 10 Jun, 2007
  - 589 topics • 4,452 posts
- 1
- 28 Sep, 2015
- Quote
mxbezz please email me personally on with a link to the files and I'll take a look. FWIW Dropbox links work best (they upload fastest)
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- Tom Construct Team Founder
- Moderator
- - Joined 10 Jun, 2007
  - 589 topics • 4,452 posts
- 1
- 17 Sep, 2015
- Quote
Hi Vtrix,

Thanks for the suggestions. Those are ones that are most frequently asked for. I'm afraid at the moment I'm only willing to fix bugs and not spend too much time on it right now as I've got a ton of other stuff to do!

If you spot a bug, feel free to email me and let me know. Otherwise, these things will be addressed when I next look at the shop but I can't say when that will be right now I'm afraid

Tom
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- Tom Construct Team Founder
- Moderator
- - Joined 10 Jun, 2007
  - 589 topics • 4,452 posts
- 1
- 14 Sep, 2015
- Quote
If you purchased it before the new store, you would of simply been emailed your license and that would of been that. If you've lost it, drop support an email with:
- Payment reference (you would of paid with Paypal)
- Email addresses it might of been delivered to
99% of the time we can recover it no problem!
- Tom Construct Team Founder
- Moderator
- - Joined 10 Jun, 2007
  - 589 topics • 4,452 posts
- 1
- 25 Aug, 2015
- Quote
Also, contacting your card company is not necessary to issue a refund. We're happy to do this for you. I've refunded the $25 activation fee, and have shut down your seller account and your item is now delisted from our store.

I'm sorry you've had a bad experience, but for anyone else reading this please note we are more than happy to deal with issues as and when they come up (we don't claim that everything we build is perfect!) but please do contact us by email as it's the best way to get in touch.
- Tom Construct Team Founder
- Moderator
- - Joined 10 Jun, 2007
  - 589 topics • 4,452 posts
- 1
- 25 Aug, 2015
- Quote
I've taken a look in our support email and my personal email, and the only ones I can find from you regarding the store is one asking if we can support other cashout methods as you can't use Paypal.

Email is the best way to contact us for support, not the store. If you email us (and you're free to email me personally) when you run into problems we're always more than happy to look into them further.
- Tom Construct Team Founder
- Moderator
- - Joined 10 Jun, 2007
  - 589 topics • 4,452 posts
- 1
- 25 Aug, 2015
- Quote
I've explained the issue before regarding uploads, there's an unsolvable bug (for now) where if you upload and it takes too long, the server rejects it. This is why we have "upload via URL" which as far as I am aware is functioning absolutely fine. This is not a specific to your IP address.

The newest items list, I've explained I will take care to not approve items too fast so they all get a look on this list. I appreciate you want to be on that list as long as possible and if you get bumped fast it's not a great situation but we are taking steps to address this as I've explained.

#3 I don't understand the issue I'm afraid, and have not heard of this before.

#4 Again, not aware of any problems with pricing.

We generally only work Mon-Fri, so any problems that hit Friday evening/weekend will probably not be looked at until the following week. Always happy to take a look at these issues if screenshots/steps to reproduce are sent.