Hello Scirra team!
I have a game published on Steam, and I received a report from a user with a bug where the character could cross the colliders (solid tilemaps, and sometimes just triggers) in some situations.
After testing on several computers, with suspected performance or updates, I was unable to reproduce the problem. So, I exported it in HTML5 form and asked the user to test it in different ways.
It was seen that through the Google Chrome browser, the bug persisted. While the same did not happen with Microsoft Edge.
The user has more updated Chrome, compared to my own version.
In a curious event, the player noticed that the bug did not happen in Chrome after opening the Valorant game in the background.
What can I do to find the problem? Why can this be happening?
We already checked if the browser ran webgl2.
The only thing I didn't do was ask the user to clear the browser's cache.
It is a very strange problem to require such action in a game that will be released shortly ... Any solution?
---
You can play and test the Demo version of the game by yourself:
store.steampowered.com/app/1389120/Dojoran